MALL OPERATIONS & FACILITY MANAGEMENT

MAINTENANCE & ENGINEERING

PREVENTIVE & REACTIVE MAINTENANCE OF ELECTRICAL SYSTEMS. HVAC SYSTEMS. LIFE SAFETY SYSTEMS (FIRE DETECTION & FIRE SUPPRESSION). VERTICAL PEOPLE MOVEMENT EQUIPMENT, WATER MANAGEMENT SYSTEMS (INCLUDING IRRIGATION & SEWER SYSTEMS).

ENERGY MANAGEMENT

MONITOR & MANAGE ENERGY CONSUMPTION.

HOUSEKEEPING

CLEANING, WASTE MANAGEMENT & PEST CONTROL.

SECURITY

MANNED SECURITY SERVICES, ELECTRONIC SURVEILLANCE CCTV & ACCESS CONTROL. DISASTER MANAGEMENT.

HEALTH & SAFETY

FIRE AND LIFE SAFETY, INCIDENT MANAGEMENT.

JOINT RESPONSIBILITIES WITH THE OWNERS

RISK MANAGEMENT, SUPERVISION OF CAPITAL REPAIRS, EVENTS & PROMOTIONS, OUTSTANDING COLLECTIONS & INSURANCE MANAGEMENT.

MALL MARKETING & BRAND POSITIONING

DEVELOP & IMPLEMENT MALL MARKETING STRATEGY TO MAXIMISE THE FOOTFALL CREATE AN ANNUAL MARKETING BUDGET, MONITOR MARKETING SPEND & ANALYSE ROI ON THE MARKETING SPEND.
DESIGN & IMPLEMENT MARKETING & EVENTS CALENDAR IN LINE WITH RETAILER/ BRAND MARKETING STRATEGY & CALENDAR.
DEVELOP SOCIAL MEDIA & PR STRATEGY, MANAGE & EXECUTE SOCIAL MEDIA.
VENDOR MANAGEMENT SERVICES.

RENTAL COLLECTION & LEASE CONTRACT MANAGEMENT

PREPARE RENT ROLE.
BILLING & COLLECTION OF RENTALS.
RECONCILE THE BOOKS QUARTERLY & PROVIDE ADVICE ON THE BAD DEBTS.
CAPEX & OPEX BUDGETING & MONITORING OF THE BUDGET.
MANAGE VENDOR PAYMENTS.

EVALUATE TENANT DESIGN CRITERIA AS PER MALL POSITIONING, BRAND MIX & ADVICE.
DEVELOP, IMPLEMENT & MONITOR FIT-OUT GUIDELINES.
MONITOR TENANT DESlGN& FIT OUT PROCESS FOR TIMELY COMPLETION OF WORKS.
REVIEW TENANT DESIGNS FOR COMPLIANCE & APPROVAL FOR CONSTRUCTION. TENANT FIT-OUT DRAWINGS COMPILATION.
EVALUATE & EXECUTE BUILDERS WORK REQUIREMENTS.
MONITOR STATUTORY APPROVALS OF TENANTS.
LEASING TRACKER FOR FIT-OUT FOLLOW-UPS.
STORE LAUNCH PLAN COORDINATING.